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GreeneStep's Support services are a valuable resource in providing exceptional assistance to customers.
We offer detailed product knowledge, troubleshooting expertise, and efficient problem-solving techniques to ensure customer satisfaction. The dedicated support team promptly responds to inquiries, provides assistance, and offers guidance on using the GreeneStep product.
With a customer-centric approach, GreeneStep's Support services are committed to understanding and addressing customer needs, thereby enhancing their overall experience and fostering long-term relationships.
Direct responses and attempts are made by the support services to resolve issues raised by the customers
Responses for reported incidents or issues are handled through telephone, email and supported portal
Cooperation with Licensee to successfully resolve reported incidents
GreeneStep will take appropriate measure to inform Licensee upfront about the changes, impact and takes due consent from Licensee before updating the Services.
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